The Palestine Shop

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The Palestine Shop

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Return and Refund Policy

Effective Date: 1st December 2024

Thank you for shopping with thepalestineshop.co.uk. We strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your order, we are here to assist you.

Please read our refund policy carefully to understand your rights and the process for returning items.

1. Returns

We accept returns on most items, provided they meet the following conditions:

The item is in new, unused, and unwashed condition.
The item is returned within [X] days of the purchase date (e.g., 14 days).
The item is in its original packaging, with tags still attached.
The item has not been worn, altered, or damaged in any way.

Non-returnable items:
Certain items are non-returnable, including but not limited to:

Final sale items.
Underwear or intimate apparel.
Gift cards.

2. Refunds

If your return meets the criteria outlined above, we will issue a refund to your original payment method. Refunds will be processed once the returned item(s) are received and inspected. Please note that it may take up to [X] business days for the refund to appear on your account, depending on your payment method.

Full Refunds: If you are returning a full order, the refund will include the cost of the item(s) and any applicable taxes.
Partial Refunds: If you are returning part of your order, we will issue a refund for the returned items only, excluding shipping fees.

3. Exchange Policy

If you would like to exchange an item for a different size, color, or style, please follow the same return process and place a new order. We do not offer direct exchanges, but we are happy to assist you with returns and reordering.

4. Shipping Costs

Return Shipping: You are responsible for the cost of return shipping, unless the item is faulty or we made an error with your order.
Original Shipping: Shipping costs are non-refundable unless you received a damaged or incorrect item.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within [X] days of receiving your order, and we will arrange a return or exchange at no additional cost to you. Please provide photos of the damage or incorrect item(s) to help us process the return.

6. How to Return an Item

To return an item, please follow these steps:

Contact our customer service team at [Insert Contact Email] with your order number and the reason for the return.
We will provide you with instructions on how to proceed with your return, including the return shipping address.
Ship the item back to us using a trackable shipping service.
Once we receive the item and confirm that it meets our return policy, we will process your refund.

7. Processing Time

Please allow [X] business days for us to process your return once we receive the item(s). Refunds to your original payment method may take up to [X] additional business days, depending on your bank or payment provider.

8. Changes to This Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us at:

thepalestineshop.co.uk
ecommerce@thepalestineshop.co.uk